Vision for the future of work - part 4

Today I want to talk about the relationship between AI and humans. Humans aren’t computers and computers aren’t humans.

In his book 21 Lessons for the 21st Century, Yuval Noah Harari states “Intelligence is the ability to solve problems, and consciousness is the ability to feel things and have subjective experiences”.

The relationship between AI/robots and humans for me will be determined by the extend to which the end product or service requires (an) element(s) of consciousness in order to fulfil the needs of customers or the vision of the business leader/entrepreneur.

Let me explain. A few weeks ago, I was on the road, and as it started to get late and, I decided to stop for the night. I found a hotel just north of Paris. It had fully automated check-in. Never saw a single person. Would I choose an automated hotel for my holidays? Absolutely not. Would I choose it when on the road, yes fine.

It may happen in the future that the distinctions between goods and services is based on the level of consciousness and the level of human touch.

I would even argue that in an automated world where the presence of AI and Robots are rapidly expanding, the human factor, the human relation and the human consciousness will gain in importance. May the human factor actually provide the competitive edge in the future?